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Cultivate Patient Centricity

Are you looking for a better way to engage with patients and their caregivers? Do you want to support your patients throughout all stages of the product life cycle? Trilations helps pharma organizations to build meaningful and engaging connections with their patients and caregivers.

Your drive for patient centricity, our ambition

Launching a product is an important milestone in a life-science company’s road to success. But it is imperative that, at any time, we keep focussing on the questions and needs of the patients and their caregivers.

We aim to support your commercial teams to create meaningful interactions with your patients and caregivers. Together we look for the best ways to deliver patient centric content and services.

  • Research the needs of patients and caregivers throughout the entire treatment lifecycle

  • Gather extensive information in multiple treatment domains to scope the main drivers of patient experience in the market

  • Aim to provide personalized and helpful omnichannel support information for patients and caregivers

Even in the early stages of a product’s life cycle, we assist your organization to focus on all segments of patients. This way, we make sure to be as customer centric as possible.

  • Build an empathy and partnership mentality among all healthcare stakeholders

  • Address the clinical & non-clinical needs of all patients and caregivers

  • Optimizing patient experience/treatment outcomes

How patient-centric are you?

With our patient centricity service we help you to become more competitive by truly understanding the patient's needs and what drives their behavior. Every year we organize a comprehensive Pharma Customer Centricity Index survey to tell you how you are currently doing!

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Discover how Patient Centricity can help you

Always focussing on the needs and experiences of patients and caregivers sounds obvious but sometimes it is harder than it looks. At Trilations we build on decades of empathy, experience and data gathering to make your organization as customer centric as possible.

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Patient Centricity

In order to embed patient centricity in the roots of your organization, we work together with your commercial and medical teams to map unmet needs and implement our extensive insights throughout the entire product life cycle.

  • Build a patient experience framework

  • Ensure continuous experience feedback

  • Map drivers of patient experience

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Pharma Customer Centricity Index

The Pharma Customer Centricity Index (PCCI) tracks which are the most patient centric pharma companies in multiple treatment domains. It gives a clear (first) view on the market, and the main drivers of patient experience. 

  • A syndicated online survey among approximately 1700 physicians

  • Performed in the United States, EU5 countries, Japan, China, Japan, Australia & Brazil

  • It covers domains like Cardiology, Dermatology, Hematology, Neurology, Oncology and Rheumatology

Find out how Patient Centricity can grow your organization

Building impactful strategies starts with teamwork. Trilations aims to be your partner and helping hand at every step on the way. Feel free to contact us!

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We can also support you with


Go to service


Go to service


Go to service

I have enjoyed working with Trilations for several years due to their high commitment to customer service, their strategic service, their strategic know-how and their delivery of solutions that we feel are truly valuable to better understand our stakeholders’ needs and to become more customer-centric

Director Market Research


We have been applying the Trilations' models for 12 months and we are already seeing the benefits in improved market share across key brands.The strength of the framework is that it highlights the key area of focus that will differentiate our brands vs. competition and is underpinned by customer insight.

Director Customer Excellence


Trilations helped us to better understand HCP needs in an evolving market. Its remarkable team, market knowledge and exeptional support have been particulary valuable to us.

VP Commercial Excellence

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Why our customers choose Trilations

Great strategies are based on the best informed and embedded decisions. Trilations delivers more than data. We provide insights and act as your strategic consultant at every step, to help your leadership team achieve the most impactful results.


We use innovative approaches and AI to find the differentiating strategy.


Our consultancy provides a holistic view of your performance and identifies the most impactful areas for improvement.


We act as your strategic consultant, providing guidance and closely working with your teams in comprehensive workshops.

Facts & figures

Here at Trilations, we are proud to be the chosen partner for a multitude of clients. With each project we grow to support our next collaboration in life sciences.


Pharma Clients


Treatment Areas






Offices Globally

Why partner up with us?

Do you like what you read? Are you looking for a knowledgeable partner who collaborates with your internal leadership teams to develop winning strategies in every step of your product’s lifecycle?

Well... look no further! Contact our experts and see what we can do for you!