Launching a product is an important milestone in a life-science company’s road to success. But it is imperative that, at any time, we keep focussing on the questions and needs of the patients and their caregivers.
We aim to support your commercial teams to create meaningful interactions with your patients and caregivers. Together we look for the best ways to deliver patient centric content and services.
Research the needs of patients and caregivers throughout the entire treatment lifecycle
Gather extensive information in multiple treatment domains to scope the main drivers of patient experience in the market
Aim to provide personalized and helpful omnichannel support information for patients and caregivers
Even in the early stages of a product’s life cycle, we assist your organization to focus on all segments of patients. This way, we make sure to be as customer centric as possible.
Build an empathy and partnership mentality among all healthcare stakeholders
Address the clinical & non-clinical needs of all patients and caregivers
Optimizing patient experience/treatment outcomes
With our patient centricity service we help you to become more competitive by truly understanding the patient's needs and what drives their behavior. Every year we organize a comprehensive Pharma Customer Centricity Index survey to tell you how you are currently doing!
Always focussing on the needs and experiences of patients and caregivers sounds obvious but sometimes it is harder than it looks. At Trilations we build on decades of empathy, experience and data gathering to make your organization as customer centric as possible.
In order to embed patient centricity in the roots of your organization, we work together with your commercial and medical teams to map unmet needs and implement our extensive insights throughout the entire product life cycle.
Build a patient experience framework
Ensure continuous experience feedback
Map drivers of patient experience
The Pharma Customer Centricity Index (PCCI) tracks which are the most patient centric pharma companies in multiple treatment domains. It gives a clear (first) view on the market, and the main drivers of patient experience.
A syndicated online survey among approximately 1700 physicians
Performed in the United States, EU5 countries, Japan, China, Japan, Australia & Brazil
It covers domains like Cardiology, Dermatology, Hematology, Neurology, Oncology and Rheumatology
Building impactful strategies starts with teamwork. Trilations aims to be your partner and helping hand at every step on the way. Feel free to contact us!
Great strategies are based on the best informed and embedded decisions. Trilations delivers more than data. We provide insights and act as your strategic consultant at every step, to help your leadership team achieve the most impactful results.
Here at Trilations we are proud to be the chosen partner for a multitude of clients. With each project we grow to support our next collaboration in life-sciences.