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Build Engagement Leadership

Are you looking to accelerate your digital transformation? Is your team designing differentiating omnichannel strategies ? Or you want to map influencer networks? Trilations is the designated healthcare partner for really impactful customer engagement with the highest return on investment, both in commercial and medical.

Your engagement strategy, our ambition

To stay ahead of the competition, knowing your customers is a must. But in a world where attention gets scarce, how do you deserve the right to engage with them? Building meaningful relations and providing valuable experiences, is the key to gaining and maintaining engagement with your audience.

In collaboration with your internal teams, our Customer Engagement experts help you to maximize the impact of your touchpoints and drive differentiation by:

  • Providing continuous AI based engagement insights

  • Installing personalized engagement

  • Boosting content relevance

We partner with your medical teams and help them to boost the impact and experience of medical engagements by:

  • Excelling in data dissemination

  • Developing impactful and personalized content

  • Identifying (digital) influence networks

How customer-centric are you?

With our engagement leadership service we help you become more impactful by truly understanding your customer and how to influence him. Every year we organize a comprehensive Pharma Customer Centricity Index survey to track your (medical) customer engagement performance.

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Discover how Engagement Leadership can help you

Every audience has different needs. We build custom strategies so your brand resonates perfectly with your target audience. Throughout the years Trilations accumulated a broad understanding of measuring and boosting customer engagement.

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Engagement Strategy

While working with your commercial and medical units, we provide tactical recommendations and end-to-end customer journeys, based on a 360° view on your omnichannel performance.

  • Measure performance and impact of engagements

  • Optimize channel mix and customer journeys

  • Map Key Opinion Leader & Digital Opinion Leader influence networks

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Engagement Experience

Together with your teams we leverage continuous real-time experience feedback provided by your target customers about your company and competitors. That way, you can shape the most compelling customer experience.

  • Use of innovative AI-enabled voice and video recording feedback platforms

  • Build a AI-driven Medical Interaction Diary

  • Implement a truly agile marketing strategy

  • Best practices for relevant and personalized content

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Personalized Engagement

We strengthen your recommender systems with next gen competitive insights to move individual physicians to higher brand share.

  • Design competitive, personalized engagement with AI driven recommender systems

  • Integrating the objective customer view on your competitive performance in your next best action recommendations

Find out how Engagement Leadership can grow your organization

Building impactful strategies starts with teamwork. Trilations aims to be your partner and helping hand at every step on the way. Feel free to contact us!

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We can also support you with


Go to service


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Go to service

The Trilations team combines a strong strategic framework and solid analytical skills with broad cross-sector experience. This vast expertise was applied in a highly collaborative and customer tailored approach and delivered us truly actionable insights

Customer Solutions Director


We have been applying the Trilations' models for 12 months and we are already seeing the benefits in improved market share across key brands.The strength of the framework is that it highlights the key area of focus that will differentiate our brands vs. competition and is underpinned by customer insight.

Director Customer Exellence

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Why our customers choose Trilations

Great strategies are based on the best informed and embedded decisions. Trilations delivers more than data. We provide insights and act as your strategic consultant at every step, to help your leadership team achieve the most impactful results.


We use innovative approaches and AI to find the differentiating strategy.


Our consultancy provides a holistic view of your performance and identifies the most impactful areas for improvement.


We act as your strategic consultant, providing guidance and closely working with your teams in comprehensive workshops.

Facts & figures

Here at Trilations, we are proud to be the chosen partner for a multitude of clients. With each project we grow to support our next collaboration life sciences.


Pharma Clients


Treatment Areas






Offices Globally

Why partner up with us?

Do you like what you read? Are you looking for a knowledgeable partner who collaborates with your internal leadership teams to develop winning strategies in every step of your product’s lifecycle?

Well... look no further! Contact our experts and see what we can do for you!