Management works in the system. Leadership works on the system.Read more
Team of great professionals, committed to making Loyalty Study a culture in Latin America. Thanks so much for the face-to-face workshops, they really make a difference in the implementation of the study!
“The Energy retail industry is changing rapidly. Our strategic imperative must be to invent and invest in our own disruptive business model before somebody else does that against us. Digital is an opportunity to create new businesses. Together with Trilations consultants we optimize and implement digital projects to serve and create value for our customers.”
Innovations in the Energy&Utilities market are driving growth and customer loyalty. Customers are asking for these new products & services. New business models requires new mindsets and structures. To meet that demand, we benefit from Trilations’ knowledge and experience with new business models and transformation processes. We can count on Trilations assessing and integrating successfully those innovations into our operations and infrastructure.
"I have been working with Trilations over the past 5 years in both the pharmaceutical industry, as well as in the medical devices industry. I value the partnership they strive to build with their clients, their commitment to customer satisfaction and their strategic thinking."
“Janssen Australia and New Zealand has been using the customer loyalty model for 12 months and already we are seeing the benefits in improved market share across key brands. The strength of the framework is that it highlights the key area of focus that will differentiate our brands vs. competition and is underpinned by customer insight.
“Trilations was the right partner for this, combining energy sector knowledge with process knowledge. Trilations provided hands-on training with a good mix of theory and practice. The trainer spoke clearly from his practical experience, and there was a high level of interaction throughout the session.”