Case Study #3: Process Digitalization
PROCESS DIGITALIZATION
About Trilations
At Trilations one of our specializations is operational transformation, such as process digitalization. Our Business Analysts, Data Analysts, Architects and Project Managers give their all to enable you to make the right decisions and to make sure the results of these decisions are delivered.
Our aim is to enhance your revenue, your client satisfaction, your employee satisfaction and your business processes through in-depth analysis, data management and the use of new technologies. We make sure you are ready for the business world of today and tomorrow.
To give you a better understanding of our services we prepared case studies of some of our successes stories. This article talks about the third in a series of 9 case studies we will publish on our website, giving you a firm idea of what Trilations can realize for your business.
Contact us for more information about these or any other project needs you might have. We would love to discuss them with you.
Project setup
For a market leader in RoRo shipping and vehicle logistics, transporting cars, trucks, rolling equipment and breakbulk around the world we assisted in digitalizing their internal and external processes. This client offers processing, assembly, customization, repair, rectification and dispatch services.
Trilations was called in to assist in developing an in-house track & trace system integrated in the warehouse module of Oracle Netsuite. The aim was to set up a paperless and automated environment allowing overall efficiency and quality of service gains.
For this system we took care of the business analysis, requirements gathering, functional design, testing, integration, training and change management. The development was done by an external party.
The successful implementation of this cloud application not only provided increased efficiency and time saving internally, the client experience also greatly improved, resulting in an increase in revenue. An added benefit was the general decrease of printed documents, resulting in a more environmentally friendly way of working.
Trilations was able to complete this project in a time span of 36 weeks.
Solutions and results
Project goals
- Digitalization of administrative and operational processes
- Increase in efficiency and service quality
- Increase client satisfaction
- Reduce printed documents
- Prepare a worldwide rollout
- Adapt training
Technologies & methodologies
- Focus Interviews
- Workshops
- Agile approach
- Oracle Netsuite
- Microsoft Azure
- Client in-house developed software solutions
Project flow
- Orientation Interviews
- In-depth Interviews
- Presentation of the findings and possible action points
- Functional design for the new Track & Trace application
- Set up the change management approach
- Coaching users and early go live support
- Communication to clients
Results
- Operational track & trace application
- Significant time gains through automation
- Reduction of paper use
- Increased client satisfaction
- Catalyst for existing clients to automate and digitalize collaboration
Learn more
If you are interested in more details, want to find out how Trilations can help analyze your performance and drive up the results, please reach out to us. In case you would like to reread or share the content, feel free to download this case study in PDF format below.
I would like to receive more information about Trilations' services.
I would like to receive more information about Trilations' services.
Case study #3: Process digitalization project
To give you a better understanding of our services we prepared case studies of some of our successes stories. This article talks about the third in a series of 9 case studies we will publish on our website, giving you a firm idea of what Trilations can do for your business.
Download in PDF
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