Did “customer centricity” bring pharmaceutical companies closer to the customer?

Did “customer centricity” bring pharmaceutical companies closer to the customer?
“Customer centricity” has become a strategic cornerstone for most if not all pharmaceutical companies over the last decade or so.

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No more ‘code orange’ with smart water meters?

The Belgian summer of 2018 was a dry one. The alarm stage for draughts (‘code orange’) was in force for over 40 days in a row. “By introducing smart water meters in Flemish households, we could significantly reduce the number and length of periods of critical water scarcity,” says Frédéric Deleye, business process analyst utilities at Trilations. Here’s how smart water meters can help prevent or manage a draught.

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Is the Belgian energy market ready for residential VPP’s?

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Self Service Business Intelligence

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Building long term customer loyalty

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Do’s and don’ts of Cross-Industry Innovation

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Reputation Management – Beyond Walking The Talk Part II

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Machine learning takes customer centricity one level up

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Are blackouts here to stay?

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The Belgian Energy Market Model in 2018

The Belgian Energy Market Model in 2018

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Rethinking customer retail strategy in the energy market

Study identifies the drivers in the energy consumer retail market creating market share

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Feedback from cardiologists & oncologists on communication with life sciences companies

Check out our latest insights & take-aways on multichannel communication in life sciences

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Trilations & C.E.L.forpharma: commercial launch course

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The secrets of a successful launch in pharmaceuticals

The secrets of a successfull launch in pharmaceuticals

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Multichannel customer interactions in healthcare

Lessons learned from industry leaders

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