カスタマーセントリックに、信頼性を高めマーケットリーダーへ

“Working with Trilations was a great experience. Agile, fast, professional, customer and solution oriented: all the ingredients for achieving the best results.”

“Collaborating with Trilations felt like working together in true partnership. We teamed up with Trilations in a strategic exercise to improve our organization’s focus and capability in building long-term customer loyalty. The level of Trilations’ own customer focus and proactivity actually turned us into their loyal customer and absolute Trilations promoter.”

“Janssen Australia and New Zealand has been using the customer loyalty model for 12 months and already we are seeing the benefits in improved market share across key brands. The strength of the framework is that it highlights the key area of focus that will differentiate our brands vs. competition and is underpinned by customer insight.

“At Belfius insurance, we are fully committed to continuously growing our customers’ satisfaction. We were looking for an experienced partner to assess our current Voice of the Customer program and advise us on how to bring it up to the next level."

“The big advantage is their extensive experience in the pharmaceutical industry, their solid analytical skills, and excellent project execution and follow-up, which contribute to successful implementations.”

"I have been working with Trilations over the past 5 years in both the pharmaceutical industry, as well as in the medical devices industry. I value the partnership they strive to build with their clients, their commitment to customer satisfaction and their strategic thinking."

“We have been working with Trilations for several years in various business intelligence and strategic projects within the pharmaceutical industry. Projects have been diverse – covering pure analytics, market research and forecasting across all phases of a drug’s lifecycle.

“Trilations provided us with a fresh set of approaches and insights so that we could look at some of the issues in our business from different perspectives. Together we built concrete models to deal with some key financial & logistics challenges in the utilities waste industry.”

“Are ‘business insight’ and ‘insight into business’ synonyms? And is ‘strategy formulation’ always followed by ‘strategy implementation’? Normally not, but at Trilations they are!

Team of great professionals, committed to making Loyalty Study a culture in Latin America. Thanks so much for the face-to-face workshops, they really make a difference in the implementation of the study!

Trilations is a great strategic partner! They are very flexible and accommodating in meeting client needs, they are very knowledgeable about the therapeutic areas in the studies, and they are able to leverage recommendations and insights across regions. I am looking forward to working with them on building even more comprehensive action plans and developing ways to measure the impact that decisions from the workshops have on the business.