Federal, regional and local public service organisations are continuously challenged by the public and its representatives to become more efficient and effective. This means offering a service of higher quality, speed and focus at a lower cost.

Additional complexity is added because these challenges have to be addressed in a highly-visible environment that is sometimes lacking a long-term perspective, and has a high degree of regulation.

Experience in the public sector

Our consultants have assisted public service organisations on different levels, such as: Vlaamse Overheid, Vlaamse milieumaatschappij, Vlaams agentschap Zorg en gezondheid, Stad antwerpen, Ivarem, Eandis, NMBS,… We also look over the boundaries of the public sector: our experience in other sectors offers valuable benchmarks and best practices.

Knowledge applied pragmatically

Our Trilations frameworks for a.o. Organisational change, Process, Performance, Risk management,… are based on industry standards and best practices and are a great help in every project. The added value we deliver to our clients remains our main concern. Therefore we use are frameworks in a pragmatic way, adapted to the specific situation, needs and maturity of each organisation.

Multi-disciplinary teams

Based on the project needs our teams are composed of experts in relevant domains such as: strategy, customer satisfaction, process management, performance management, risk management, stakeholder & change management,…

Knowledge transfer

Trilations goal is to be a seamless part of your team. We will work with your project staff to ensure transfer of knowledge during the project implementation and rollout and to assure continuity afterwards. The keywords of our approach are: No nonsense, teamwork, open communication, proven methodologies and frameworks.

Value Delivered

Our service

Market strategy

What is the use of running if you are not on the right road
Trilations develops future-oriented market or customer strategies to realize growth, increase competitiveness or to maximize efficiencies. Together with your multi-disciplinary team, and based on solid business insights, we co-create the winning strategy of tomorrow.

Organizational Transformation

Management works in the system. Leadership works on the system.
Shaping your organization to address a changing business context and mobilizing it towards a renewed ambition is a second set of services that Trilations offers you. We ensure that the underlying structures and mind-sets are in place to realize the strategy.

Process and Performance

We think that continuous improvement is better than delayed perfection.
Adapting your organization to a continuously evolving world to sustain your success is a third set of services Trilations offers. In close cooperation with your teams on all levels, we improve the efficiency of your operations and install indicators to measure its effectiveness.