The financial services industry is being confronted with evolutions that have the potential to thoroughly and quickly change the industry:

  • new attitudes: customers are becoming more assertive and less loyal
  • new channels and technology: have a huge impact on the way we interact with our customers
  • new competitors: established players are challenged not only by online competitors, but also by unexpected and very powerful competitors such as Amazon, Google, …
Focus on the customer

Efficiency will remain an essential condition for success, but will not be sufficient to make the difference. The main challenge has become how to differentiate in order to become and to remain the preferred partner for your customers. Our services aim to do just this:

  • Design strategies for effective sales & marketing to become the preferred partner
  • Define reputation and customer loyalty towards the company and the competitors
  • Improve the effectiveness of teams and the investments they make (Sales teams, Brand teams,…)
  • Increase the level and efficiency of customer interactions

Activate your insights

Customer insights alone do not improve your results. We help you design and implement Action plans and adapt structures and processes where needed. Trilations combines sound strategic consulting based on in depth analysis with the abilities & skills to design and implement the necessary changes in your organization.

Value Delivered

Our service

Market strategy

What is the use of running if you are not on the right road
Trilations develops future-oriented market or customer strategies to realize growth, increase competitiveness or to maximize efficiencies. Together with your multi-disciplinary team, and based on solid business insights, we co-create the winning strategy of tomorrow.

Organizational Transformation

Management works in the system. Leadership works on the system.
Shaping your organization to address a changing business context and mobilizing it towards a renewed ambition is a second set of services that Trilations offers you. We ensure that the underlying structures and mind-sets are in place to realize the strategy.

Process and Performance

We think that continuous improvement is better than delayed perfection.
Adapting your organization to a continuously evolving world to sustain your success is a third set of services Trilations offers. In close cooperation with your teams on all levels, we improve the efficiency of your operations and install indicators to measure its effectiveness.