The success of the collaboration between the Global Commercial Insights Team and Trilations is the willingness to invest in each other. We have a partnership model that walks a learning journey together to find out what the best way is to deploy strategies.

“The Energy retail industry is changing rapidly. Our strategic imperative must be to invent and invest in our own disruptive business model before somebody else does that against us. Digital is an opportunity to create new businesses. Together with Trilations consultants we optimize and implement digital projects to serve and create value for our customers.”

Trilations has a mentality that is truly inclusive and collaborative: we never get “impossible” as an answer and recommendations are always good.

Innovations in the Energy&Utilities market are driving growth and customer loyalty. Customers are asking for these new products & services. New business models requires new mindsets and structures. To meet that demand, we benefit from Trilations’ knowledge and experience with new business models and transformation processes. We can count on Trilations assessing and integrating successfully those innovations into our operations and infrastructure.

Working with Trilations brings a tremendous competitive advantage to the table. Working with the Trilations team during the workshops, disclosing all the embedded knowledge that the Trilations teams has obtained through the years helps to drive decisions. Working with the Trilations team is very comfortable and they bring a real competitive advantage.

“Trilations was the right partner for this, combining energy sector knowledge with process knowledge. Trilations provided hands-on training with a good mix of theory and practice. The trainer spoke clearly from his practical experience, and there was a high level of interaction throughout the session.”

Trilations always proactively comes to the table to try and sort things out. Not a lot of companies do that. Trilations really understands what we’re trying to do and they’re a true partner.

The Energy retail industry is changing rapidly. Our strategic imperative must be to invent and invest in our own disruptive business model. Digital is an opportunity to create new businesses. Together with the consultants of Trilations we optimize and implement digital projects to serve and create value for our customers.

When it comes to investment, you’re not always in the position to say “I can invest more and better than my competitor everywhere”, so you have to pick what your priorities should be and where your investments make more sense. When it comes to that granularity, Trilations’ recommendations are absolutely a critical component.

Water utilities faces pressure to increase efficiency, improve customer service, deliver security of supply and offer new valuable services. In a major operational excellence program at Water-Link, the Trilations’ teams were responsible for optimising customer2invoice and maintenance/supply chain processes. This resulted in detailed processes, related working instructions and new ways of working for the organisation.

The Trilations team is awesome: they are flexible to work with logistically but they have also been truly strategic partners on working with us on the brands. The way they gathered and presented the customer data allowed us to make better decisions on how to move forward.

“Trilations provided excellent business support, which involved organizing internal discussions and providing the necessary external deliverables and reports, and this in close collaboration with many organizations on a European level.”