Helping you to optimise

The Challenge

A public service agency was impacted by both external as internal changes related to the processing of public service data.

This included various factors, like initiatives by external agencies (local, national and European levels), perceived opportunities, etc., which have an impact on the execution of the processes and on the organization.

The public service agency searched for a partner responsible for conducting an impact analysis of these factors on the current processes, and developing new processes that takes this into account.

The project included:

• Assess the severity impact of each factor on the organization of the process and the comparability of data in time series
• The organization of the to-be process (the sequence of successive steps and tasks), how the organization should reorganize themselves in new ways of working
• Furthermore, the critical conditions needed to be described in order to realize the project (including potential agreements with third parties must be completed)

Our solution

There was a need to identify, describe, optimize and measure the processes.

We detailed the AS IS and TO BE processes:

• Discovering and modeling of processes at levels AS IS n-2, n-3 and n-4
• Conducting a gap analysis on the AS IS process and the desired TO BE situation. Following the gap analysis, suggestions and proposals for improvement were made.
• Descripition of the system requirements to support the new processes

The benefits

• More transparency in the organization
• Increase of efficiency
• Alignment of organizational structures and technology investments with the processes
• Acting of its management staff from a process prospective iso working from a functional perspective;

This is just one case out of a broad project portfolio. We are happy to discuss your specific challenges with you and to present the most relevant cases.

 

The Challenge

The gas and electric utilities industries are undergoing radical changes worldwide similar to the restructuring of the telecommunications and other formerly regulated industries.

With market liberalisation, consolidation/concentration, internationalisation, pressure on prices and the need for improvement of efficiency and effectivity, the utilities industry is rapidly changing.

Utilities / Energy companies aiming to survive these changes are forced to adapt their business processes and supporting IT platforms at a high speed while at the same time keeping their customer service at top level, as gas and electricity is to be supplied 24 hours a day, 7 days a week.

Trilations has assisted different types of players in the utilities / energy market: retailers, balance responsible parties, distribution network operators, transmission system operators and technical regulators, in adapting themselves to or in shaping the new liberalized energy market.

Our solution

We analysed and re-designed current operations and procedures to make them more measurable, customer oriented, cost-effective or simply stated: we optimised processes and organisations to address existing or future business challenges.

We applied our Process Methodology, a robust and adaptable approach, to rapidly support and deploy  BPM initiatives. Our best practice methodologies helped our energy customers to increase speed to value and established a solid foundation for ongoing process improvements.

We worked on differtent projects:

• Trade & Supply: Forecasting
• Settlement
• Reconciliation
• ISO Certification
• Data Integration
• Data Warehousing
• Smart metering